Terms of Use
Our website address is: https://hatchevent.com (“Website“). Please read the following Website Terms and Conditions (“Website T&C“), Privacy Policy, and Cookie Policy (collectively, “Website Conditions“) carefully before using the Website so that you are aware of your legal rights and obligations with respect to HatchEvent Pte. Ltd. (“HatchEvent“). By accessing the Website, you hereby acknowledge and agree to be legally bound by this Website T&C. If you do not accept this Website T&C, please discontinue the use of the Website immediately.
1. You hereby represent and warrant that:
(a) you have read, agreed, and consented to the Website Conditions as amended from time to time;
(b) you are at least 18 years old and have the necessary legal capacity, right, power, and authority to agree to the Website Conditions, and you are either:
(i) accessing the Website in your own personal capacity; or
(ii) accessing the Website on behalf of a corporate entity;
(c) you are authorised to bind yourself or the corporate entity on whose behalf you are accessing the Website and such entity agreed to be bound by the Website Conditions; and
(d) any information provided by you to HatchEvent is accurate and complete.
2. HatchEvent reserves the right to update, change, modify, suspend, or discontinue the whole or any portion of the Website at HatchEvent’s discretion. HatchEvent may also restrict your access to parts of or the entire Website at HatchEvent’s discretion without notice or liability.
3. This Website T&C, as well as the Website Conditions, may be updated, amended, varied, deleted, or supplemented by HatchEvent where necessary to reflect changes in HatchEvent’s services, legal requirements, or policies. HatchEvent will notify of such amendments by posting on the Website and the amendments take effect upon posting on the Website. Should you continue accessing or using the Website after such amendments have been posted, you are deemed to have acknowledged and accepted the amended Website T&C and/or Website Conditions.
4. HatchEvent may offer one or more of the following services on or through the Website (each a “Service” and collectively the “Services“):
(a) access to a collection of information, text, listings, graphics, images, videos, audio files, and other types of works;
(b) a chatbot where you can input information and details about an event to request for potential vendors;
(c) an advertising and branding platform;
(d) communication tools to contact the relevant users who may be event organisers (“Event Organisers“) or vendors (“Vendors“); and
(e) any other features and content that HatchEvent may offer on or through the Website from time to time in its sole and absolute discretion.
5. You acknowledge and agree that to access and use certain Services, you will be required to register as a member (see also our Terms of Use for Registration) and additionally shall be bound to strictly comply with the Terms of Use for Registration and/or any other applicable conditions that HatchEvent may prescribe in addition to the Website Conditions.
6. If you have any questions, feedback or require our assistance in relation to the Services, please contact our support team at support@hatchevent.com.
7. You may not reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, podcast, webcast, distribute, sell, trade, or exploit for any commercial or other purposes, any portion of, or any access to:
(a) any content as published, displayed, and posted on the Website by HatchEvent (unless otherwise consented to by HatchEvent);
(b) any content listed, published and/or contributed by any Vendor, Event Organiser, or third-party content (unless otherwise consented to by the relevant owner or licensee of that content as well as HatchEvent).
8. You agree not to reproduce, display, or otherwise provide access to the Website and/or the Services on another website or server, for instance through framing, mirroring, linking, spidering, scraping, or any other technological means, without the prior written content of HatchEvent. You may not decompile, reverse engineer, or otherwise attempt to discover the source code of the Website or the Services.
9. To the maximum extent permitted under applicable law, you irrevocably and unconditionally formally waive, for the benefit of HatchEvent, and shall not assert against HatchEvent, any and all Moral Rights which may arise whether now or in the future and whether in Singapore or anywhere else in the world in relation to any content or materials created by you using and/or accessing the Website and/or Services.
10. You acknowledge and agree that:
(a) we have made available certain functionality (such as a chatbot) that may utilise artificial intelligence and algorithms (“AI“) that you may interact with whilst accessing and using the Website. While we strive to ensure the AI’s accuracy, you understand that AI-generated content may not always be perfect and may contain errors, omissions, biases, or inaccuracies;
(b) accordingly, HatchEvent will not be liable and you agree to hold HatchEvent harmless for any inaccurate, incomplete, and/or wrong recommendations provided including any inappropriate, biased, inaccurate, or erroneous outputs generated by the AI;
(c) you are only to use the AI for the purpose for which it should be used for which can be apparent from the title and/or description of the functionality that uses AI. For example, if the chatbot is a chatbot to plan events, you should not be using the chatbot to find information on the Website;
(d) you should always review your responses to the AI as well as the output generated by the AI to ensure that it is appropriate for the purpose that the AI functionality is being described to be used for; and
(e) in the event that you note that there are any issues in your interaction, access, and/or use of an AI functionality, you are strongly encouraged to provide your feedback to us via support@hatchevent.com so that we can look at improving the AI based on the feedback we have received.
11. The copyright, patents, trade marks, registered designs, and all intellectual property rights in Services and the Website, including (but not limited to) the copyright in text, graphics, logos, icons, images, videos, user interfaces, workflows, layouts, data compilations, software, source code, algorithms, platform features and the compilation of all Vendor and Event Organiser content, shall vest in and remain with HatchEvent.
12. The trade marks, logos, and service marks (“Marks“) displayed on the Website are the property of HatchEvent or other third parties, and all rights to the Marks are expressly reserved by HatchEvent or the relevant third parties (as applicable). You shall not use, copy, reproduce, modify, publish, upload, post, transmit, distribute, or exploit in any form any of the Marks without the prior written consent of HatchEvent or the relevant third party (as applicable). The name of HatchEvent or the Marks may not be used in any way, including (but not limited to) any use in domain names, company names, advertising materials, social media handles, marketing content, or digital products as a hyperlink without the prior written consent of HatchEvent.
13. The domain name on which the Website is hosted on is the sole property of HatchEvent and you may not copy, use, or adopt a same or similar name for your own use.
14. You shall retain ownership over any content you upload onto the Website, which may include texts, images, and other forms of media content. However, you acknowledge and agree that by uploading content onto the Website, you grant, or shall procure the grant from the owner of such intellectual property right, to HatchEvent a non-exclusive royalty-free licence to display, modify, and use the content as needed to operate the Website and/or to use such content (including the images, your trade logo, trade name and trade mark which are collectively referred to as “Trade IP“) for the purpose of publicising the services provided by HatchEvent in other social channels, media pages or otherwise that are operated and managed by third parties. You further warrant and undertake that you have the necessary rights and permission to upload any such content (including the Trade IP) for use in accordance with this paragraph 14, and you agree not to upload content which may infringe the intellectual property rights of another party or any illegal materials. Should you decide to withdraw your consent provided pursuant to this paragraph 14 and/or in the event that there are specific requirements for the use of such Trade IP, please reach out to support@hatchevent.com. Please note that the withdrawal of your consent may affect your continued use of the Website depending on the scope and/or extent of your withdrawal. Nothing contained on this Website shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any HatchEvent trademark without explicit written permission. All goodwill arising from the use of HatchEvent trademarks shall inure solely to the benefit of HatchEvent.
15. Any unauthorised use of HatchEvent trademarks may constitute trademark infringement and unfair competition under Singapore law and applicable international regulations. HatchEvent Pte. Ltd. reserves the right to take legal action, including seeking injunctive relief, damages, and other remedies available under law.
16. HatchEvent may, from time to time, receive a take-down notice that purports to be given by or on behalf of the owner of the intellectual property rights of content or subject which is alleged to be infringed by your uploads or other activity on the Website. Such notices may be issued in a form prescribed by law including Part 6, Division 2 of the Copyright Act 2021, or other analogous provisions under applicable law. Where so, HatchEvent may be obliged under such law to comply with a compliance take-down notice to avoid infringement. You may be entitled in turn to issue a restoration notice of the content taken down, subject to your compliance with such law. In all such cases, and in the event of any take-down or restoration effected, you agree to indemnify and hold HatchEvent harmless from any liability or loss arising from or in connection with such notices, allegations, or claims relating to the same to the subject matter of any allegations, and you further agree to release HatchEvent from any liability of any description arising from HatchEvent’s due compliance with such laws, undertaking not to make any claim against HatchEvent or join HatchEvent in any proceedings in any capacity whatsoever.
17. HatchEvent may provide links to other sites (“Linked Sites“) that may be of relevance or interest to users, which may include promotional materials of another party. HatchEvent has no control over, and is not responsible for, the content on the Linked Sites and/or any damage you may suffer from accessing, viewing, browsing or connecting otherwise with the Linked Sites (including without limitation any virus, spyware, malware, worms, errors, or other damaging material) or the availability of any content on the Linked Sites. By continuing to use and access the Website and/or the Services, you hereby acknowledge and irrevocably waive any claim against HatchEvent with respect to the Linked Sites.
18. You hereby undertake, represent and warrant:
(a) to comply with this Website T&C, Website Conditions, and any other policies and notices as may be posted on the Website by HatchEvent, and as may be amended from time to time;
(b) that where you may be required to input any information, detail, or content, any and all such information, detail, or content are accurate and truthful to the best of your knowledge;
(c) that you will not use or appropriate any data, information, detail, or content posted by other users for purposes other than the purposes relating to the matching of Event Organisers with Vendors as intended by HatchEvent;
(d) not to use the Website and/or Services for any unlawful purposes, and to comply with all applicable laws and regulations (including laws which may come into effect in the future);
(e) not to misuse the Website and/or Services by attempting to access restricted areas or breach the security systems;
(f) not to hack into, interfere with, disrupt, disable, over-burden, or otherwise impair the proper working of the Website and/or Services, including but not limited to spoof attacks, session hacking, sniffing, tampering, reverse engineering, or denial-of-service attacks;
(g) not to use any automated process, scripting software, or bots to access and/or use the Website and/or Services; and
(h) not to engage in harmful behaviour, such as spamming, participating in fraudulent activities, uploading malicious files, or interfering with the other users’ experience, access, or use of the Website and/or Services.
19. You agree that the Services are strictly provided on an “as is” and “as available” basis, and that your use of or reliance upon the Website and/or Services is at your sole risk and discretion. You acknowledge and accept that the Website and/or Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including, without limitation, problems which are inherent to the computer or device that you use to access the Website and/or Services), and that HatchEvent is not liable or responsible for any such problems or loss or damage which may arise from such problems.
20. HatchEvent makes no representation or warranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Website and/or Services. HatchEvent does not represent or warrant that:
(a) the use of the Website and/or Services will be secure, timely, uninterrupted or error free or that they will be compatible or operate in combination with any other hardware, software, system or data;
(b) the Website and/or Services will meet your requirements or expectations;
(c) any output generated by the Website and/or Services will be accurate or reliable;
(d) errors or defects in the Website and/or Services will be corrected; or
(e) the Website and/or Services are free of viruses and other harmful components,
to the fullest extent permitted under the law.
21. Furthermore, HatchEvent disclaims any and all liability or responsibility in relation to the content made available through the Website and/or Services, including (but not limited to) content which the users upload. All conditions, representations and warranties, whether express or implied, statutory or otherwise, including, without limitation, any implied warranties of non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.
22. You acknowledge that all statements, offers, information, details, and content by other users and other third parties on the Website should be used, accepted, and relied upon only with care and discretion and at your own risk. You acknowledge and agree that HatchEvent will not be responsible for any loss, damage, or liability incurred by you arising from such use or reliance.
23. You also acknowledge that the Website and Services may have a function to allow other users to upload content onto the Website and/or Services, and that such content may be offensive, annoying, or unlawful or may contain viruses and cause you damage. You acknowledge and agree that HatchEvent cannot be responsible or liable for such content which occur through no fault or negligence of HatchEvent.
24. Please do not upload or submit any personal data and information without first reading our Privacy Policy, which explains our data use and privacy practices in detail.
25. Where there are Linked Sites on the Website, such Linked Sites will have their own set of data protection and privacy practices. Should you choose to access the Linked Sites, you acknowledge and agree that you are responsible for reviewing the data protection and privacy practices of each individual Linked Site, and that HatchEvent will not be responsible for the data protection and privacy practice of these Linked Sites.
26. Additionally, the Website uses cookies, which are small text files placed on your device whenever you access or use the Website. These cookies collect information about your use of the Website and may be used to enable HatchEvent to improve your experience of the site. You may choose to opt out of the cookie functions, but note that doing so may limit your access and use of certain features of the Website. Kindly see our Cookie Policy which explains our use of cookies in detail.
27. HatchEvent reserves the right to remove, suspend, or terminate any content made available on the Website and/or Services at their sole discretion, such as where HatchEvent receives a complaint from another user or is made known of any malicious activity taking place on the Website and/or Services. You agree that HatchEvent shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, remove, suspend, or terminate the operation of the whole or any part of the Website without assigning reason.
Last updated on [5 August 2026]